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What's a warmline?


WARMLINE VS A HOTLINE


A warmline is a telephone line that provides assistance for people whose need is not urgent and may not be immediately accessible. As opposed to a hotline which is a telephone line that is always staffed and able to give immediate assistance.


WHEN TO REACH OUT


Crisis looks different for everyone and here at Monarch House we are trying to be as available as possible while maintaining a mutual

work space for both our team members and guest but we strongly encourage people to call the warmline if they are experiencing a life interrupting experience or need support in regards to a non-

emergency issue.


WHAT TO DO IF YOU CAN'T GET THROUGH


Monarch House along with many other resources had a flux in people utilizing our warmline services amidst the changes of the past few years

and are currently servicing the whole state so sometimes we cannot answer immediately and if this happens please leave a message with

your name, best time to reach you, and number as we will not return calls without this information. We also do not answer calls from restricted

numbers but will call them back if a message is left with the above information.


THANK YOU.


We understand that reaching out is difficult and want to support people the best we can while maintaining our work space and appreciate the patience and understanding moving forward.




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